Case Studies

Outer Reef Enhances Each Sale with This Cutting-Edge Software Solution

Outer Reef Yachts is committed to providing their customers with the best service and quality of yachts, and partnering with this software company fit their values exactly.

April 15, 2024

Top 3 Benefits

Enhanced Resale Value and Customer Satisfaction: Outer Reef Yachts uses Vessel Vanguard to maintain accurate records, boosting resale values and enhancing customer experience with seamless digital access to critical boat-specific information.
Streamlined Maintenance Access through Custom App: Outer Reef Yachts’ custom app uses QR codes on equipment to connect owners directly to Vessel Vanguard, making maintenance and troubleshooting information instantly accessible.
Efficient Service and Warranty Processes: Vessel Vanguard’s dashboards streamline Outer Reef Yachts’ service and warranty processes, improving issue resolution times and enhancing customer satisfaction on the water.

We’ve seen a direct correlation of higher resale value to the use of Vessel Vanguard. It doesn’t matter what we build, Vessel Vanguard will be part of it.”

Jeff Druek, CEO of Outer Reef Yachts

Enhancing Maintenance Integrity

Headquartered in Ft. Lauderdale, Florida, Outer Reef Yachts stands as a premier builder of semi-custom, long-range motoryachts, spanning sizes from 55-ft to 115-ft. As a vertically integrated company, Outer Reef Yachts is recognized for delivering quality boats and an exceptional owner experience. Jeff Druek, President, and CEO, underscores their commitment to customer satisfaction, evident in the remarkable 98% of boats returning for resale and the trust established with clients building multiple vessels.

Recognizing the pivotal role of proper maintenance in preserving their esteemed reputation, Jeff turned to Vessel Vanguard’s maintenance management and software. Since 2006, Outer Reef Yachts has been an avid user of Vessel Vanguard, incorporating the program into every boat they build.

Seamless Integration & Customization

To ensure accurate maintenance records and enhance resale value, Outer Reef Yachts purchases and installs the Vessel Vanguard maintenance program on every boat. Customers then subscribe annually, granting access to a comprehensive and flawless maintenance history for potential buyers.

Jeff and his team creatively secure customer buy-in by incorporating Vessel Vanguard into boat orientations, moving away from paper-based systems. The program’s dashboard becomes a central hub for accessing owner’s manuals and critical information tailored to each boat’s unique specifications, including equipment, engines, service cycles, and seakit packages.

Streamlined Digital Access

Outer Reef Yachts extends the utility of the maintenance technology through the Outer Reef Yachts’ Quik Code System app, introducing a QR code on major equipment. This custom app facilitates easy lookup of maintenance and troubleshooting details, exemplified by Jeff’s mention of the watermaker. By scanning the QR code, owners instantly connect to Vessel Vanguard, eliminating the need to sift through paper manuals.

The emphasis on an impeccable maintenance record as an asset during boat resale is communicated to customers during orientations. Jeff notes a direct correlation between higher resale values and the meticulous use of Vessel Vanguard, showcasing the impact of a well-documented maintenance history on a potential buyer’s perception of care and investment in the boat.

The Vessel Vanguard dashboards also play a crucial role in Outer Reef Yachts’ service and warranty processes. Offering quick access to manufacturer details, the system aids in efficiently resolving issues, especially for clients who may be traveling. Jeff highlights the significance of this rapid response time for clients eager to enjoy their time on the water.

In conclusion, Jeff affirms that Vessel Vanguard will be an integral part of every project undertaken by Outer Reef Yachts, emphasizing the enduring value it brings to their commitment to quality, customer satisfaction, and operational efficiency.

About Vessel Vanguard

Vessel Vanguard, a leading marine safety and maintenance software provider, is dedicated to revolutionizing the maritime industry. Committed to innovation, we deliver solutions to streamline operations and enhance vessel performance. Our proactive maintenance approach reduces downtime, ensures warranty compliance, schedules preventive maintenance, and keeps parts ready. Protect yourself, your crew, your operation, and asset value with Vessel Vanguard.

To learn more, schedule a demo today at www.vesselvanguard.com/demo.