Customer Support

Expert help when you need it

Whether you have a quick question, need help using the Vessel Vanguard platform or require urgent support with your vessel management system, our knowledgeable customer support team is ready to assist. Choose the support option that works best for you and get clear, practical help to keep your operations running smoothly.

Recommended

Book a support call

Got an issue that's easier to talk through? Book a short call with our support team and we'll work through it together — screen share available.

15–30 minute slots available
Screen share for complex issues
Usually available same or next day

Book a Call

Just a general enquiry?

Not a technical support issue? Get in touch with the Vessel Vanguard team through our contact form and we'll make sure your message reaches the right people.

For sales, partnerships & general questions
We'll route it to the right team
Response within 1 business day

Send us an email

Not urgent? Drop us an email and we'll get back to you. Best for non-time-sensitive questions or feedback.

Response within 1–2 business days
Great for non-urgent questions
Forward to the right person fast

support@vesselvanguard.com

Common Questions

Quick answers

How do I add a new vessel to my account?

From your dashboard, click "Add Vessel" in the top right. Enter your vessel name, type, registration details, and flag state. You can add more details like equipment and documents after the vessel is created.

How do I invite a crew member or team member?

Go to Settings > Team Members and click "Invite." Enter their email address and assign their role. They'll receive an email with instructions to join your account.

Why am I not receiving maintenance reminders?

Check that your notification preferences are enabled under Settings > Notifications. Also confirm that maintenance tasks have a due date or interval set — tasks without a schedule won't trigger reminders.

How do I upload a certificate or document?

Navigate to your vessel, open the Documents tab, and click "Upload Document." Add the expiry date so you'll receive an automatic renewal reminder before it lapses.

Can I export my data or compliance records?

Yes. From the Reports section you can export maintenance logs, compliance records, and voyage history as PDFs or CSVs. Contact support if you need a bulk export.

What happens if my subscription lapses?

Your data is retained and your account remains accessible in read-only mode for 30 days. Contact us as soon as possible and we'll get you back up without losing anything.

Can't find what you need?

Our support team knows the platform inside and out. Book a call and we'll sort it out together.

Book a Support Call