Book a support call with our team
Sometimes the fastest way to solve a problem is to talk it through. Book a one-on-one support call with the Vessel Vanguard team and we'll work through your question together — whether you're setting up your fleet, logging maintenance, running compliance reports, or troubleshooting something that isn't behaving. Screen sharing is available, so we can see exactly what you're seeing and get you moving again.
When to book a call
A support call is the best option when an issue is easier to show than to type. Book one if you want hands-on help configuring your account, a walkthrough of a feature you haven't used before, or dedicated time to resolve something specific with a member of our support team. For quick questions, our Help Center and FAQ often have you sorted in a couple of minutes — no waiting required.
How to book a call
We're putting the finishing touches on our online booking calendar. In the meantime, email us with a short note about what you need help with and your availability, and we'll get a call scheduled at a time that suits you. The more detail you share up front — your vessel or fleet name, and what you're trying to do — the faster we can help.
Email us to book a callPrefer to solve it yourself?
Many common questions are answered in minutes without a call:
- Help Center — guides and answers for everyday tasks.
- Frequently asked questions — quick answers to the questions we hear most.
- Contact us — for sales, partnerships, or anything that isn't platform support.
Support call FAQ
How much does a support call cost?
Support calls are included for Vessel Vanguard customers at no extra charge.
How long is a support call?
Most calls take 15–30 minutes — enough time to work through your question and confirm everything is working the way it should.
Can you see my screen during the call?
Yes. With your permission we can screen share, which makes it much easier to resolve platform questions quickly.
What if my issue is urgent?
Email support@vesselvanguard.com and flag it as urgent in the subject line, and we will prioritise getting back to you.