Beneteau Selects Vessel Vanguard For New Owner Service and Support Program
July 18, 2012
Annapolis, MD – VesselVanguard, a web-based subscription service that organizes manuals, maintenance schedules and warranty requirements for all on-board equipment systems to create a digital Boat Profile, and Beneteau, one of the world’s leaders in the manufacturing of high quality production yachts, announced today a new program designed to simplify and enhance boat ownership for new Beneteau customers in North America.
Beginning September 2012, each new Beneteau power and sail boat sold to dealers will be fully provisioned with a complete VesselVanguard Boat Profile including a digital master equipment list, library of manuals and a customized maintenance calendar for timely upkeep requirements of all onboard systems. VesselVanguard will “push” monthly Task Alerts to the owner and servicing dealer, in advance of need, based on elapsed days or hours between required service intervals. Beneteau, as a result of its confidence in the VesselVanguard service and the enhanced level of transparency of vessel information shared with dealers, will sell its new boats with an extended two-year warranty.
“Beneteau already provides our boat owners a superior onboard experience and we are confident that VesselVanguard will enhance convenience, elevate customer satisfaction and provide peace of mind for our new boat owners,” said Laurent Fabre, vice president of sales and marketing, Beneteau America. “New buyers will love their boats and will value a system that adds simplicity, certainty and predictability to the ownership experience so boat management never gets in the way of enjoying a new Beneteau. We believe so firmly in the program that we are promoting VesselVanguard to our existing owners worldwide.”
Enhancing the boat owner experience and providing dealers with an unparalleled service tool, the VesselVanguard lifecycle management system’s easy-to-use, at-a-glance application is available 24/7 online via computers, smart phones or Apple iPads. Replacing cumbersome boat manuals, the service will provide all Beneteau yacht owners with an effortless way to review information about their boats without having to wade through boxes of manuals to find out what upkeep is needed and when. Email and text alerts inform the owner and their contractor of routine maintenance and inspection in advance, and all actions including supporting documentation become a part of the digital Ship’s Log. VesselVanguard gives owners and dealers a comprehensive service record that is a powerful resource to help preserve value and simplify the resale process for their yacht.
“Beneteau is widely known as a premier manufacturer of exquisite quality sailing yachts and power yachts, and its partnership is a resounding endorsement of the VesselVanguard service,” said Don Hyde, CEO, VesselVanguard. “Consistent with the high-quality craftsmanship that goes into each of their vessels, Beneteau’s decision to provide its dealers and new boat owners with VesselVanguard clearly demonstrates its commitment to supporting their dealers’ success and ensuring long-term customer satisfaction.”
VesselVanguard’s password protected boat profiles contain all of the information necessary to keep vessels at peak performance. The cloud-based personalized portal includes a digital boat profile that leverages a dynamic scheduling algorithm based on a customized Master Equipment List. Each boat’s setup is performed by VesselVanguard and gives boaters and their contractors at-a-glance views of all required tasks and inspections. Eliminating the uncertainty involved with maintaining today’s complex vessels is integral to the simplicity of design and function. VesselVanguard analyzes and interprets all of the data specific to each piece of on-board equipment using manufacturers’ schedules. Task alerts are pushed via email or text to owners and service collaborators once a month, 30 to 60 days in advance of need. When the work has been completed, the owner or contractor mark the date of completion, upload the work notes and invoice, and the VesselVanguard algorithm automatically recalibrates the Boat Profile to the next maintenance interval whether based on hours of use, calendar days, or both. The digital ships log records all actions and updates the Maintenance History. A virtual filing system, VesselVanguard organizes registrations, insurance, slip rental, expiration dates and other valuable information that owners want to schedule or track, and keeps digital service history logs, ensuring higher resale value.
Renowned Boat Builder Offers Cloud-Based Boat Management Application and Extended Two-Year Warranty
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